Service Agreement

Kyvexa will design, build, and manage an AI-powered WhatsApp assistant and business intelligence app for the Client's business. The assistant works around the clock to answer common questions, qualify incoming leads, and book appointments, using the WATI platform and Meta's official WhatsApp Business API. Alongside the assistant, the Client receives ongoing access to the Kyvexa app — a web and mobile dashboard that turns the gym's data into performance insight, retention alerts, and recommended next actions.

• A custom WhatsApp assistant configured to your business, services, and booking process
• Full setup and hands-off management of your WATI platform and Astra AI, running on your own WhatsApp number
• Automated lead qualification and instant FAQ responses, 24/7
• Appointment booking and enquiry capture
• An automated follow-up sequence that re-engages leads who don't reply
• Ongoing management, monitoring, and optimisation of your assistant
• Priority support via email and WhatsApp during business hours
• Access to the Kyvexa app (web and mobile) — a Home dashboard summarising performance, leads at risk, and recommended actions
• Ask Kyvexa, an AI business analyst you can ask plain-English questions about your leads, members, attendance, and revenue
• A Performance dashboard tracking leads, conversion, bookings, attendance, and retention over time
• A Return on Kyvexa (ROI) dashboard showing the value Kyvexa has generated or protected for your business
• A Weekly AI Report summarising wins, problems, opportunities, and your team's priority actions for the week

We begin building the moment we receive both (a) your completed onboarding form and (b) your setup payment. Your assistant goes live within 3–5 business days of receiving both, provided we have the access we need from you.

Fees are in AED and exclusive of any applicable VAT.

Platform subscription (paid by you, directly)

Your assistant runs on the WATI platform with the Astra AI add-on, on your own business's WhatsApp number. This subscription is billed by WATI directly to your payment method — approximately AED 800 per month at current rates (WATI Pro plan plus Astra AI). Meta also applies a small per-conversation fee for messages sent through the WhatsApp Business API, billed to the same account at cost.

We set up, configure, and manage this platform entirely on your behalf — you never touch the technical side. Keeping the subscription in your own name means your WhatsApp number, your Meta Business account, and all of your customer data remain fully yours.

• Setup fee: due before the build begins — this confirms your start date.
• Monthly retainer: begins on your go-live date and recurs monthly on that date.
• Platform subscription: the WATI + Astra AI subscription and Meta message fees are billed directly to you by those providers, and sit separately from our fees above.
• How you pay: our fees are paid securely via Stripe (card) or bank transfer. Retainers are collected automatically.
• Missed payments: if a retainer payment fails, we may pause the service until it's resolved.

This agreement runs month-to-month — no long lock-in. Either of us can cancel with 30 days' written notice (an email is fine). The retainer covering the notice period remains payable. Setup fees aren't refundable once the build has started.

To get your assistant live and performing, you agree to: provide accurate business information; grant the WhatsApp and Meta Business access we request (we'll guide you); maintain an active WATI + Astra AI subscription on your business account (we'll set this up with you); respond to reasonable requests during the build; and ensure the content you give us is lawful and yours to use.

Both of us keep the other's confidential information private. Kyvexa processes your customers' data only to operate your assistant and app — we never sell or share it. You're responsible for ensuring you have the right to collect and process your customers' data, including any health-related information, under applicable UAE law.

The assistant's and app's setup, flows, configuration, and dashboards built by Kyvexa remain our intellectual property and are licensed to you for as long as this agreement is active. Your business content and your customers' data remain yours. If you cancel, the assistant and app access are deactivated and we'll help with a reasonable handover of your data.

We deliver this service with real skill and care, but we can't promise specific sales or revenue figures, and we're not responsible for outages of third-party platforms such as WATI or Meta. Our total liability under this agreement is limited to the fees you paid us over the previous three months.